Delivery Info

Delivery Policy

 

We know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion. We use a network of couriers to deliver our products.

 

All UK delivery options are tracked.

 

Delivery services to the UK Mainland include:

 

For International delivery, please email and we can advise.

 

Standard Delivery UK. 

  • Delivery is within 4 working days from the moment you submit your order.

 

  • Delivery is Monday to Saturdays (excluding Public Holidays).

 

  • If your order is above £50.00, no delivery charge will be applied. If your order value is less than this, the delivery charge is £5.00.

 

  • We’ll email you once your parcel has been shipped from our warehouse.

 

  • A signature may be required on receipt.

 

  • If you're not available to take delivery of your parcel, the carrier will leave a delivery card advising if your parcel has been delivered to a safe location, left with a neighbour or how to arrange collection.

 

We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions may disrupt service.

 

Teddy Edward cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

 

UK Next Day Delivery

  • Delivery is on the next day (Monday-Friday) if ordered before 3pm (Monday-Friday).

 

  • Orders placed after 3pm will be delivered within 2 days.

 

  • Delivery is excluded on Public Holidays.

 

  • Next Day Delivery costs just £10.00.

 

  • Delivery is fully tracked.

 

  • We’ll email you once your parcel has been shipped from our warehouse.

 

  • A signature may be required on receipt.

 

  • If you're not available to take delivery of your parcel, the carrier will leave a delivery card advising if your parcel has been delivered to a safe location, left with a neighbour or how to arrange collection.

 

  • Dependent on the carrier, you might be presented with additional delivery features including specified delivery window slots and “Follow my parcel” GPS tracking, so you'll know exactly when to expect your delivery.

 

  • Dependent on the carrier, you might be presented with delivery options during delivery including changing your delivery date, requesting to leave with neighbour, requesting to leave in safe place, and upgrading delivery (upgrading prices incur an additional fee which vary dependent on the upgraded service).

 

We aim to meet these delivery times but during busy periods (including sale) deliveries may occasionally take a little longer. Periodic tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services may be temporarily unavailable.

 

Teddy Edward cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.