Returns Information

Would you like to exchange or return something?   No problem!

  • You can return any item for a refund within 14 days of receiving your original order.
  • You can also exchange any item for the same product or a product of the same value within 14 days. If you  wish to exchange an item for one of a higher value you will need to pay the difference. For a product of lower value, we will refund the difference.
  • We will send your replacement to the same address as the original order - we cannot send a replacement to a different address.
  • If the replacement item is out of stock then a refund will be issued.
  • We will refund the original invoiced price of your item. This includes “Sale If, for any reason, you are unable to return the items to us we will not be able to offer a refund.
  • All items should be returned in the same condition as they were delivered. Garments should not be worn other than to assess size and fit and all labels must remain attached and undamaged.
  • It is not necessary to use the original outer packaging but care should be taken to pack the items in the garment packaging and then pack in similar manner to the original delivery.
  • In the event that an item is returned to us in an unsaleable condition, we will be unable to offer a refund or exchange. If the item needs reprocessing to return it to saleable condition, we will deduct the reprocessing charge (not exceeding £5) from the refund.
  • The items remain your responsibility until they reach our warehouse, so it is important to ensure that they are appropriately packaged to avoid damage in transit.  We suggest that you use a trackable return method.
  • Should the returns parcel fail to reach our warehouse we will be unable to offer a refund.
  • Please allow up to 14 days for processing returned items.
  • For International returns, a customs invoice is required. Please remember to include your original despatch note within your return parcel. Please mark your parcel as “Returned Goods. Teddy Edward is not responsible for the costs of returning such items.

 

  • All items should be returned to:

Returns Department,

Teddy Edward of Wysall Ltd,

Sutton House,

4 Tuckwood Court,

Wysall,

Nottinghamshire

NG12 5PP